Based on the search results, some common mistakes service-based entrepreneurs make during rapid growth include: 1. Neglecting a Solid Foundation: Prioritizing growth over establishing a strong operational foundation, which can lead to instability and challenges as the...

Your Customers Want To Know The Progress You’ve Made In Diversity, Inclusion And Belonging
By Sonia Thompson It’s been a year since the murder of George Floyd, and what seemed to be a subsequent racial reckoning that hit people, organizations, and brands all around the world. Many brands expressed their support for Black Lives Matter, and their commitment...
READ MOREWant To Get More From Your Customer Surveys? Close The Feedback Loop!
By Ozge Koca Many companies are striving to become more customer centric. They have set up numerous ways of listening to their customers at multiple customer journey...
Improving The Customer Experience In 2021: A CX Checklist
By Carina Rolley A new year is here, and with it comes a new opportunity to improve the customer experience. This is mission critical for brands. Studies have found that...
Customer Diversity: Providing Great Customer Experience Across Cultures
By Julia Lewis The world is getting smaller. Nations and communities are becoming more diverse. Due to advances in communication, the spread of e-commerce and the ease of...
12 Tips for a Positive Customer Experience
by Dr. Stephanie Parson In this article, Dr. Parson gives us some great tips on how to create unforgettable customer experiences. It has been said that positive customer...
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