Based on the search results, some common mistakes service-based entrepreneurs make during rapid growth include: 1. Neglecting a Solid Foundation: Prioritizing growth over establishing a strong operational foundation, which can lead to instability and challenges as the...
How Cultural Differences Impact Customer Experience
By Karolina Kulach Does your client portfolio include customers from abroad or do you expect it to in the future? If so, it’s important to apply cultural awareness to every aspect of your customer experience (CX) strategy, including customer service, advertising,...
READ MOREWorking The Kinks Out Of The Customer Experience
By Emily Washcovick When you’re in the business of relaxation, like Nola Bliss Massage in New Orleans, it’s assumed the entire experience will be, well,...
Embrace These 5 Inclusive Marketing Principles To Win More Customers
By Sonia Thompson Inclusive marketing is the future of marketing. And each year, as more leaders start to prioritize and actively engage in building an inclusive brand,...
How The Great Resignation Is Affecting The Customer Experience
By Greg Kihlstrom You have most likely heard the term “The Great Resignation” to refer to the current workforce environment we find ourselves in. With record numbers of...
Your Customers Want To Know The Progress You’ve Made In Diversity, Inclusion And Belonging
By Sonia Thompson It’s been a year since the murder of George Floyd, and what seemed to be a subsequent racial reckoning that hit people, organizations, and brands all...
Want To Get More From Your Customer Surveys? Close The Feedback Loop!
By Ozge Koca Many companies are striving to become more customer centric. They have set up numerous ways of listening to their customers at multiple customer journey...
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