Some of the risks associated with scaling a business include: 1. Overexpansion: Growing too quickly or expanding into new markets without adequate preparation can lead to overexpansion, which may strain resources and lead to inefficiencies[1]. 2. Operational Debt:...
Multicultural Identities: The Overseas Chinese Consumer
The overseas Chinese community often embodies a “hybrid self,” seamlessly navigating between Eastern roots and Western influences. This dual identity fosters a unique perspective on culture, lifestyle, and consumption habits, shaping a rich tapestry of...
READ MOREDiversity In Customer Experience: What, Why And How
Developing a diverse and inclusive culture not only forms a team that reflects the marketplace, but creates an environment where employees bring their whole selves to work –...
Apply These 7 Tips To Reflect Real BIPOC Voices In Brand Marketing
How can advertising and marketing teams create realistic promotional ad campaigns or product or service information that gives a proper voice and shares the accurate story...
People Of Color Get So Used To Discrimination In Stores They Don’t Always Notice Bad Customer Service
By Samantha N. N. Cross | Stephanie Dellande | Sterling Bone The big idea People from underrepresented ethnic and racial groups tend to rate poor customer service less...
Customer Expectations On A Global Scale
By Simon Fraser In today’s connected world, managing a customer’s expectation and consistently creating positive experiences has proven to be a challenge for many...
How Cultural Differences Impact Customer Experience
By Karolina Kulach Does your client portfolio include customers from abroad or do you expect it to in the future? If so, it’s important to apply cultural awareness to every...
Recent Articles
- A Silent Threat: Rising Breast Cancer Rates In The AAPI Communityby acrosstheglobe
- Breaking Barriers: A Spotlight On Women & Minority Business Ownersby acrosstheglobe
- Minneapolis Rising: A City Redefining Its Indigenous Identityby acrosstheglobe